Refund policy

At Tvaksutra, the satisfaction of our customers is of utmost importance to us. Hence, we take great care to package and ship your order. However, we understand that due to reasons beyond our control, a package sometimes may not reach you in the desired state. As a policy, we do not offer any refunds other than Store Credit which can be used up to 3 months from the date of issuance. We are not responsible for damage after delivery and products once purchased are non refundable or returnable.

However, if you believe that the order you have received is wrong, in a damaged condition or has been tampered with, please send an email to us within 7 days of delivery at tvaksutra@gmail.com  with a picture attached, or call us on +91 8595316886. Our customer service representative will guide you through the process and your item(s) will be replaced subsequently.

All returned items except damaged must be accompanied by a copy of the original receipt/invoice and should be in a saleable condition

The product(s) will be picked up within 3-5 business days from when we process the request

The new product(s) will be shipped to you within 5 business days after the original order has been picked up

The replacement will be shipped post validation of the reason for return. In case the product is in tradeable condition, we will issue a replacement. If the product is not in a tradeable condition, we will issue a Store Credit. The criteria to assess tradability lies at the sole discretion of Tvaksutra.

If an order gets misplaced or is not delivered to the address mentioned, please write to us at tvaksutra@gmail.com or contact us at  +91 8595316886 within 7 days from the estimated delivery date. Tvaksutra takes no responsibility for any such missing item query post the above-mentioned period. 

Please note that we cannot offer exchanges or returns on any discounted, used, or promotional product(s). Any free or promotional product(s) delivered with the ordered product(s) also need to be returned.